Has anyone ever dealt with Helmet City?

Papa_Complex · 12-05-2011, 07:54 PM

I'm asking because I ordered a couple of pairs of Simpson crew shoes from them, that I can't find up here. That was on Nov. 5th, IIRC, with the email notification of the order arriving on the 7th. After a week I emailed them, to see why there had been no movement on the order (they claim a free 2 day delivery, through FedEx) at which time I was told they weren't in stock, but would be shipped at the end of the month.

So when the order was still shown as unfulfilled, on Dec. 2nd, I emailed them again. Now they're saying my order will ship Wednesday, to arrive on Dec. 21st.

It's a small order but I'm starting to get antsy about dealing with a company that (a) doesn't say that the item isn't in stock, (b) says 2 day shipping, without stating any difference when shipping to Canada, though there apparently is one, and (c) seems to be putting me off continually. Just wondering if this is par for the course or unusual, for this dealer?

12-05-2011, 07:54 PM	#1
Papa_Complex Nomadic Tribesman Join Date: Nov 2008 Location: Brampton, Canada Moto: '09 ER-6n Posts: 11,150	Has anyone ever dealt with Helmet City? I'm asking because I ordered a couple of pairs of Simpson crew shoes from them, that I can't find up here. That was on Nov. 5th, IIRC, with the email notification of the order arriving on the 7th. After a week I emailed them, to see why there had been no movement on the order (they claim a free 2 day delivery, through FedEx) at which time I was told they weren't in stock, but would be shipped at the end of the month. So when the order was still shown as unfulfilled, on Dec. 2nd, I emailed them again. Now they're saying my order will ship Wednesday, to arrive on Dec. 21st. It's a small order but I'm starting to get antsy about dealing with a company that (a) doesn't say that the item isn't in stock, (b) says 2 day shipping, without stating any difference when shipping to Canada, though there apparently is one, and (c) seems to be putting me off continually. Just wondering if this is par for the course or unusual, for this dealer? __________________ "Everything's better with pirates." - Lodge, "Dorkness Rising" http://www.morallyambiguous.net/