Rant for today

[Homeslice]

It's probably used to make sure you're an actual customer instead of a prank caller or cold caller.

[Amorok]

When I call to make a doctor's appointment on base I have to give them my Social Security number, phone number and current address EVERY TIME. The best part is that the person on the phone HAS THE INFORMATION IN FRONT OF THEM! I know this because they work right across the street from me. And yet, I can't walk over and get an appoiintment, I have to call. So the other day I went into the Tricare office and pulled out my cellphone to call for an appointment. I didn't have reception so I picked up a phone no one was sitting in front of and called the appointment line. The girl sitting right next to me answered the phone and I talked to her through the phone, all while looking at her. I would make a joke about military intellignece but these are contractors.

[marko138]

Originally Posted by Amorok

When I call to make a doctor's appointment on base I have to give them my Social Security number, phone number and current address EVERY TIME. The best part is that the person on the phone HAS THE INFORMATION IN FRONT OF THEM! I know this because they work right across the street from me. And yet, I can't walk over and get an appoiintment, I have to call. So the other day I went into the Tricare office and pulled out my cellphone to call for an appointment. I didn't have reception so I picked up a phone no one was sitting in front of and called the appointment line. The girl sitting right next to me answered the phone and I talked to her through the phone, all while looking at her. I would make a joke about military intellignece but these are contractors.

Now that is funny. And, knowing how Guv works, completely believable.

[Tmall]

As soon as I get an automated system, I start saying representative, or operator. It rarely let's me down..

And if they have a long recording, I keep screaming no into the phone in hopes that somebody can hear me.

[Rangerscott]

That's kinda like my 3 months waiting on my drivers license problem. They have all the info the world would need on me and they dont call you if there's a problem.

[Captain Morgan]

Originally Posted by wildchild

that all makes sense EXCEPT i don't care how long i have a cell phone account i will always have to read the number off of the bill or whatever. probably why it takes them a bit to believe it's me when i call in. LOL

I'll agree with that. I'll never know my account number for my phone.

Originally Posted by marko138

Yeah, there are very few account numbers I have memorized. Bank account is about it.

Well, I was at a brokerage firm, so it was normal for people to know those account numbers if they'd had the account for a few years.

Originally Posted by z06boy

I hate that crap too and then have to verify address...blah...blah...blah when I'm just calling to ask a simple question about something.

I understand about establishing ownership of the account but it's still annoying as feck.

If I just have a question, I tell them so. It usually works. I never gave anybody any hassle if they didn't want verified for a simple question.

Originally Posted by Tmall

As soon as I get an automated system, I start saying representative, or operator. It rarely let's me down..

And if they have a long recording, I keep screaming no into the phone in hopes that somebody can hear me.

Nobody can hear you until the phone switches over to the rep. Sorry to burst your bubble. But I will give you a tip... if they put you on "hold" but you don't hear hold music, they've simply muted their mic and can hear every word you say.