"American cars have horrible quality!!"

[pauldun170]

http://www.autoblog.com/2009/02/03/f...ast-two-years/

[Destitute]

Because their vehicles actually have fewer problems, or just because Ford refused to pay to fix them?

[Papa_Complex]

Originally Posted by Destitute

Because their vehicles actually have fewer problems, or just because Ford refused to pay to fix them?

An excellent question by someone who apparently understands statistics. The real question would be if the number of warranty requests had gone down.

[101lifts2]

Originally Posted by Destitute

Because their vehicles actually have fewer problems, or just because Ford refused to pay to fix them?

You would be surprised on how much GM/Ford and Chyrsler shell out for warranty repairs that should not be actual warranty (customer abuse or neglect). Ford is def. tackling quality issues, but I'm sure that they are now scrutinizing what is being covered and what should not.

The Japanese always have done this because their distributor bonuses are dependant on how much warranty dollars per vehicle they save. The Japanese motorcycling industry is a prime example of this (everything gets denied first unless its an obvious) as most have seen here with dealing with dealers. I think this has alot to do with why Japanese automakers tend to have lower warranty costs instead of just paying for anything that happens in the field.

[BobTheBiker]

Originally Posted by 101lifts2

You would be surprised on how much GM/Ford and Chyrsler shell out for warranty repairs that should not be actual warranty (customer abuse or neglect). Ford is def. tackling quality issues, but I'm sure that they are now scrutinizing what is being covered and what should not.

The Japanese always have done this because their distributor bonuses are dependant on how much warranty dollars per vehicle they save. The Japanese motorcycling industry is a prime example of this (everything gets denied first unless its an obvious) as most have seen here with dealing with dealers. I think this has alot to do with why Japanese automakers tend to have lower warranty costs instead of just paying for anything that happens in the field.

I wouldnt be surprised honestly. I would honestly like to see how many warranty repairs are being made by each company this year vs the previous year or the year before and a breakdown of that number into what kind of repairs are made. Thats simply the curiousity in me speaking, my analytical side that studies this sort of thing could care less really.

[Homeslice]

Originally Posted by 101lifts2

You would be surprised on how much GM/Ford and Chyrsler shell out for warranty repairs that should not be actual warranty (customer abuse or neglect). Ford is def. tackling quality issues, but I'm sure that they are now scrutinizing what is being covered and what should not.
.

A lot of this is not due to customer fraud, but because vehicles breaking down only a few miles after warranty and the manuf decides to cover it out of goodwill or because they want to shut that person up. Ford gave me an AWA (after warranty adjustment) for the ignitor in my distributor that burnt out, because it was only a few thou outside the warranty. Well that and the fact that I was an ex-employee and still knew people

[Quick281]

Well being that these reports are some a source such as Consumer reports, can't we justify that these are being reported as repairs never needed versus repairs they had to pay out of pocket for? I would these kinds of things would be highly visible if people were being turned away instead of quality controls improving.

[bmblebee]

Originally Posted by 101lifts2

You would be surprised on how much GM/Ford and Chyrsler shell out for warranty repairs that should not be actual warranty (customer abuse or neglect). Ford is def. tackling quality issues, but I'm sure that they are now scrutinizing what is being covered and what should not.

The Japanese always have done this because their distributor bonuses are dependant on how much warranty dollars per vehicle they save. The Japanese motorcycling industry is a prime example of this (everything gets denied first unless its an obvious) as most have seen here with dealing with dealers. I think this has alot to do with why Japanese automakers tend to have lower warranty costs instead of just paying for anything that happens in the field.

When the CCT went out on my F4i while the bike was still under warranty, at first, they refused to fix it under warranty. After some arguing, they said they would fix it, but it would take 30 days because they had to take the engine apart. They were trying to avoid the repair

After I got loud enough at the service desk to draw the attention of the General Manager, He and I got into a "discussion" about the repair until I pointed to the lifter and ridiculed him for the Service Manager saying the engine had to come apart and reminded him of the common knowledge in the industry of the CCT lifter failures on Honda 600's, his attitude changed.

If they think you don't know anything about motorcycles, they will rip you

After they fixed it twice in 6 months with 10K on the bike, I installed a manual APE, and have made 1 adjustment over the next 28K miles

[Papa_Complex]

Originally Posted by bmblebee

When the CCT went out on my F4i while the bike was still under warranty, at first, they refused to fix it under warranty. After some arguing, they said they would fix it, but it would take 30 days because they had to take the engine apart. They were trying to avoid the repair

After I got loud enough at the service desk to draw the attention of the General Manager, He and I got into a discussion about the repair until I pointed to the lifter and ridiculed him for the Service Manager saying the engine had to come apart and reminded him of the common knowledge in the industry of the CCT lifter failures on Honda 600's, his attitude changed.

If they think you don't know anything about motorcycles, they will rip you

After they fixed it twice in 6 months with 10K on the bike, I installed a manual APE, and have made 1 adjustment over the next 28K miles

I've always questioned the CCT issues in bikes. If you believe the internet then every Japanese manufacturer seems to have the issue, and yet the only 'failures' I ever hear about are noisy CCTs. I haven't heard (locally at least) of any actually jumping or cauing additional failures.

Originally Posted by 101lifts2

You would be surprised on how much GM/Ford and Chyrsler shell out for warranty repairs that should not be actual warranty (customer abuse or neglect). Ford is def. tackling quality issues, but I'm sure that they are now scrutinizing what is being covered and what should not.

The Japanese always have done this because their distributor bonuses are dependant on how much warranty dollars per vehicle they save. The Japanese motorcycling industry is a prime example of this (everything gets denied first unless its an obvious) as most have seen here with dealing with dealers. I think this has alot to do with why Japanese automakers tend to have lower warranty costs instead of just paying for anything that happens in the field.

And yet the warping/corrosion problems that I had with my Dodge's brakes were something I had to pay for myself, though the vehicle was under warranty, when my Camry's disks were replaced under warranty for exactly the same thing.

[marko138]

My Jeep GC went in for warranty work twice in the first year I owned it. (It was already 3 years old and had 25k miles on it.) But the Jeep dealer fixed both issues no problem.